Alterkom services
We implement and operate IT environments.
Our engineers combine hands-on experience with vendor ecosystems — from design and go-live to production support.
Implementation services
We design and deliver server, cluster, storage and SAN solutions — including large access environments.
Design & delivery
End-to-end IT deployments for servers, clusters, arrays and SAN. Strong focus on Citrix / Remote Desktop access platforms — from small setups to thousands of seats. We follow assess → design → build → test → handover.
Server platforms
Supply and commissioning of server systems, plus operational support for estates spanning dozens of hosts — with performance, redundancy, monitoring and a clear growth path.
Investment advisory
Guidance on hardware/software selection, licensing and financing so projects stay successful and cost-effective — aligned to your technology roadmap.
High availability
Concepts, designs and builds of highly available clusters — including non-Microsoft stacks — sized to RTO/RPO targets and failure scenarios.
Technical support
Support contracts for Microsoft, Citrix, VMware software and Dell EMC, NetApp hardware (and more).
Named engineer care
Direct access to a systems engineer with agreed response times. The engineer knows your architecture and change history — no context loss on every ticket.
Upgrades & fixes
Recommendations for software/hardware upgrades, configuration tuning and patch applicability reviews — aligned with change-management best practice.
Unlimited consultations
Phone and email consultations during business hours within the contract — fast support for operational decisions and minor configuration changes.
Vendor escalation
Cases handled by Alterkom or escalated and tracked with Microsoft, VMware, Citrix, NetApp or Dell EMC — with clear status visibility for the customer.
How we work
We follow proven methodologies and design patterns (assess → design → implement → operate). Scope scales with the estate — from single systems to complex production platforms. After go-live we can remain your operations partner with full architectural context.
Need delivery or a support agreement?
Describe the environment and expectations — we will propose scope and engagement model.